Web Helpdesk
Helpdesk Ticket Flow For Website Tickets…
Last Updated: February 10th 2022 This Is just a general primer on the ticket flow through our helpdesk. To login to our helpdesk click below.
Responding to & Leaving Proper Notes on Tickets
Last Updated: February 10th 2022 Responding to tickets We have a few goals when looking at tickets. The first is to minimize the amount of
When To Internally Escalate A Ticket
Last Updated: February 10th 2022 Internal Escalation Chances are if you are reading this it is your first couple of weeks. At the time of
When To Close A Ticket
Last Updated: February 10th 2022 Closing tickets on the helpdesk This seems like a bit of a dry post… but we figured it deserved a
Ticket Follow Up
Last Updated: February 10th 2022 When to follow up on tickets Following up on properly noted tickets can be done by anyone. If you have
Managing Vendor Escalations For External Plugin Developers
Last Updated: February 10th 2022 Following Up With Vendors Following up on properly noted tickets can be done by anyone for vendor escalations. If you
Ticket Escalation to Project Manager
Examples of when to escalate: Ticket requires follow-up communication with the client for additional information or approval Ticket requires tasks from both the design and
